Damaged Sculptures
Please contact me immediately if you receive a damaged sculpture.
Canada Post allows damage reports to be filed within 90 days of shipping domestically and FedEx allows damage reports to be filed within 21 days of delivery or 15 days of invoicing, whichever is earlier.
I will file the damage report with the shipping company and reimburse your full funds for the price of the sculpture after they have been received. You may also open a claim via PayPal, who offers a complaint resolution process.
Sculptures not as expected
With purchasing artwork online, there is always a risk that the art may not be exactly as you thought it would be from the photos. You may, of course, ask for more photos and/or videos of the work to help you make your decision prior to the purchase.
If you decide to purchase a sculpture and change your mind after receiving it, you have 30 calendar days after the delivery date to request a refund.
You will be responsible for the full price of safe shipping return. The sculpture must be returned before a refund is issued.
Once I receive the returned sculpture intact, I will refund you the full price of the sculpture via PayPal, less the original price of shipping.
In the unlikely event that the sculpture is damaged upon its return, please file a damage report with your shipping company to obtain a refund. If the sculpture is damaged upon its return, no refund will be issued by me.